FAQs
How long will it take to get my package?
Processing Time
Orders are typically processed within 1–5 business days, excluding weekends and holidays. During high-volume periods, processing times may be extended.
Shipping Time
Shipping times vary based on destination and the shipping method selected at checkout. Estimated delivery times are provided for reference only and are not guaranteed.
What is your Privacy Policy?
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view and how you interact with the site.
When you make or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, email address, phone number, and payment information (including credit card numbers or other payment details). This information is referred to as “Order Information.”
How We Use Your Personal Information
We use the information we collect to:
- Process and fulfill orders (including payment processing, shipping, and order confirmations)
- Communicate with you regarding your order or customer service inquiries
- Screen orders for potential risk or fraud
- Improve and optimize our website and customer experience
- Provide you with information or marketing communications, if you have opted in
Sharing Your Personal Information
We share your personal information with trusted third parties to help us operate our store and fulfill services. This includes Shopify, which powers our online store, as well as payment processors, shipping providers, and analytics services.
We may also share information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
Shopify
Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products. Your data is stored through Shopify’s secure servers, databases, and applications.
Cookies & Analytics
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our services. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
Your Rights
If you are a resident of the United States or Canada, you have the right to access the personal information we hold about you and to request corrections, updates, or deletion of your information. To exercise these rights, please contact us using the information below.
Data Retention
We retain your order information for our records unless and until you ask us to delete it, unless we are required to keep it for legal or accounting purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any updates will be posted on this page.
Contact Us
For more information about our privacy practices, questions, or requests, please contact us at:
info@modestmovementco.com
What are your Terms and Conditions?
Terms & Conditions
By accessing or using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. By using our site, you confirm that you are at least the age of majority in your state or province of residence.
All content on this website, including text, images, logos, and designs, is the property of our brand and may not be copied, reproduced, or used without written permission.
Products & Availability
We make every effort to display our products accurately. However, colors and details may vary slightly due to screen settings. Product availability is subject to change without notice.
We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion.
Pricing & Payments
All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment must be received in full before an order is processed and shipped.
Returns & Refunds
Returns are accepted only in accordance with our Return Policy. Please review our Return Policy page for full details regarding eligibility and conditions.
Limitation of Liability
We are not liable for any damages resulting from the use or inability to use our products or website, except where prohibited by law.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page.
What is your Return Policy?
We want you to shop with confidence and appreciate your understanding of the following return guidelines.
Eligible Returns
We accept returns on clothing items only within 14 days of delivery, provided the item is unworn, unwashed, and has all original tags attached. Items must be returned in their original condition.
Condition of Returns
Returned items are carefully inspected upon receipt. If an item shows signs of wear, washing, damage, odors, or alterations, the return may be refused and sent back to the customer at our discretion.
Final Sale Items
For hygiene and safety reasons, the following items are final sale and not eligible for return or exchange:
- Hijabs
- Undercaps
- Accessories
Additional Notes
Return shipping costs are the responsibility of the customer unless the item is deemed defective or incorrect upon arrival. Original shipping fees are non-refundable.
We reserve the right to refuse returns that do not meet the above criteria. For any questions regarding eligibility, please contact our customer support team prior to initiating a return.